We accept the following methods of payment: PayPal, Credit Card (Visa, MasterCard, and Bankcard only) and direct deposit into our bank account. All payments require at least 5 days to clear prior to shipment. All currencies are in AUD.
Shipping and Handling
All Items will be dispatched from our warehouse within 3 business days from receipt of payment. After dispatch, shipping time to most capital cities is usually 1 - 4 business days.
You can place an order for out of stock items and we will quote delivery times upon receipt of order.
However, delivery time for out of stock items can be delayed due to changes in shipping schedules, dock strikes, container x-rays, carrier delays and overseas suppliers changing dates.
Dates are estimates only and we apologize in advance for any delays that may be experienced.
All deliveries are kerbside, that is, to your front door only. For special delivery needs please contact us for a quotation.
All Lights have a 12 to 24 month warranty, unless otherwise stated.
We provide an unconditional return policy on all our items purchased from our website sight unseen. After receiving the item, if for any reason whatsoever you are not satisfied, please return it in its original, unmarked condition and packaging within 7 days for a full refund (shipping charge is not refundable). Unwanted items can be returned to the following address and buyer pays for return postage. Once we receive the returned products we will issue your refund within 48 hours.
Pricing and Product Availability
We exercise great caution in trying to avoid errors in pricing and product information! If such mistakes occur, we reserve the right to correct them. We apologize in advance for any inconvenience this may cause.
The National Privacy Principles
We are bound by and comply with the National Privacy Principles, as provided in the Federal Privacy Act 1988.
Collecting Personal Information About You
At ozfine Lights we only collect personal information that is necessary for us to conduct our business as an online provider of goods.
The personal information we collect will include information you give us when you place an order for the purchase of a good we supply. We may also collect personal information about individuals who are not customers of our business, but whose personal information is given to us by those individuals or other people in the course of a transaction. This personal information will include your name, address and contact details, and may include other personal information about individuals we collect in the course of a transaction.
We may also collect some information from you when you use our website www.ozfinelights.com.au. Your use of the information and services available through our website will determine the type of information that we collect about you.
The only personal information that we collect about you when you use our website is what you tell us about yourself, for example, when you complete an online form when placing an order, or information you provide to us when you send us an email. Please note, we will record your email address if you send us an email.
Using and Disclosing Your Personal Information
We respect your privacy. Any personal information that we collect about you will be used and disclosed by us so that we can provide you with the services that you have requested, or otherwise to enable us to carry out our business as suppliers of goods.
Please be assured we will not disclose information about you unless the disclosure is required or authorized by law, you have consented to our disclosing the information about you, or for another purpose (related to the primary purpose of collecting that information) that you would reasonably expect.
We may also use your personal information to provide you with information about other services offered by us. However, the only information that you must provide is your name and payment details (where applicable). If you would prefer not to receive promotional or other material from us, please let us know and we will respect your request.
We do not engage in unsolicited telephone or email marketing. In particular, if you are contacted by telephone by an individual or organization claiming to represent Ozfine Lights - do not purchase from the organization as we have a strict policy against telephone marketing.
Securing and Storing Your Personal Information
We are committed to maintaining the confidentiality of the information that you provide us and we will take all reasonable precautions to protect your personal information from unauthorized use or alteration.
In our business, personal information may be stored both electronically (on our computer system) and in hard-copy form. Firewalls, anti-virus software and email filters, as well as passwords, protect all our electronic information. Likewise, we take all necessary measures to ensure the security of hard-copy information.